Privacy Policy

Last updated 6 August 2026

This policy explains what Carlos Locksmith does with the information you give when you request a booking.

What we collect

• Your name, mobile number and, if you give one, your email address.
• The address where the work is needed, and anything you tell us about it.
• Any photographs you choose to attach.
• If you tap “use my current location”, the coordinates your device reports.

What we use it for

Only to do the job you asked for: getting to you, quoting, carrying out the work, taking payment, and keeping a record of it.

Text messages

When you give your mobile number on the booking form, you agree that Carlos Locksmith may text you about that booking — confirming we have it, telling you how the job is going, and reminding you if a balance is unpaid. We do not send marketing texts. Message frequency depends on your booking; message and data rates may apply.

Reply STOP at any time to stop messages, or HELP for help. Opting out of texts does not cancel your booking — we will reach you by phone instead.

Who else sees it

Only the people who need to: the technician doing the work, and the services that carry our messages and take card payments on our behalf. They may only use it to provide that service to us.

How long we keep it

As long as we need it for the work and for our own records and tax obligations. Ask us to delete your details and we will, unless we are required to keep them.

Your choices

You can ask what we hold about you, ask us to correct it, or ask us to delete it. Reply STOP to end texts.